Frequently Asked Questions
Everything you need to know about our luxury fleet, flat-rate pricing, and strict operational standards.
Airport Transfers
What happens if my flight into YYZ is delayed?
You never pay for airline delays. Our dispatch team tracks your exact flight using real-time FAA data. Whether you land two hours late or thirty minutes early, your chauffeur is synchronized with your actual arrival time.
Where do I meet my chauffeur at Toronto Pearson?
For Terminal 1, the pre-arranged limo pickup area is at Post A. For Terminal 3, it is at Post 7. If you select our Executive Meet & Greet service, your driver will be waiting directly inside the arrivals hall holding a digital name board.
How far in advance should I book my airport limo?
While we can often accommodate short-notice dispatch requests, we highly recommend reserving your vehicle at least 24 hours in advance to guarantee the availability of your preferred vehicle class.
Point-to-Point & Long Distance
How is point-to-point pricing calculated?
Unlike taxis or rideshares that charge for time and traffic delays, our point-to-point service operates on a strict flat-rate basis. Your quote is based on the exact distance between your pickup and drop-off locations. The price you see is the final price you pay.
Is flat-rate pricing available for long-distance trips?
Yes. All intercity and long-distance transfers are quoted at a transparent flat rate upfront. You will never pay for highway traffic, weather delays, or running meters.
How far can your long-distance service take me?
We provide premium transfers across Ontario and to neighboring provinces and states. Our most popular routes include Toronto to Ottawa, Montreal, Niagara Falls, and cross-border transfers to New York and beyond.
Can I add a quick stop along the way?
Yes. While point-to-point implies a direct A-to-B route, you can easily add intermediate stops (like picking up a colleague or grabbing coffee) for a nominal en-route fee during the booking process.
Are there rest stops allowed on long-distance trips?
Absolutely. Your comfort is our priority. Brief rest stops for food, coffee, or restrooms are included in your long-distance journey. You have complete control over the pace of your trip.
Weddings & Special Events
How far in advance should we book our wedding limo?
For peak wedding season (May through October), we highly recommend booking your transportation 3 to 6 months in advance to guarantee the availability of our stretch limousines and premium executive vehicles.
Can the chauffeur assist with the bride's dress and photos?
Absolutely. Our chauffeurs provide white-glove service, which includes rolling out the red carpet, holding umbrellas, assisting with heavy gown trains to keep them pristine, and coordinating vehicle placement with your photographer for the best shots.
Do you provide transportation for the entire wedding party and guests?
Yes, we handle complex, multi-vehicle itineraries. We offer stretch limousines for the bridal party, luxury SUVs for parents, and spacious executive vans to shuttle guests safely between the hotel, ceremony, and reception venues.
Entertainment & Night Out
How does pickup work after a crowded concert or sporting event?
Navigating post-event traffic is our specialty. Your chauffeur will coordinate a specific, pre-determined VIP pickup zone near the venue (such as Scotiabank Arena or Rogers Centre) and text you their exact location so you can bypass the crowds instantly.
Can we keep the chauffeur on standby during the entire event?
Yes. We highly recommend our hourly "As-Directed" service for special events. Your chauffeur will remain on standby at the venue, meaning your vehicle is ready the exact moment you decide to leave, with no dispatch wait times.
Are we allowed to consume alcohol in the vehicle?
Yes, guests of legal drinking age may consume alcohol in our stretch limousines and partitioned executive vehicles. We provide glassware and ice upon request so your celebration can start the moment you step inside.
Still have questions?
Our dispatch and planning team is available 24/7 to assist you.
Contact Support